Member Help Center
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Search your question below for an instant answer β or scroll down to manage your account or submit a request.
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Common Questions
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π¬ Content & Resource Questions
How do I use this handout? Which resource is best for my client?
For questions about how to use DSC content β which handout to choose, how to interpret something, what works best for a specific client situation β our DSC Content Manager is in the community forum to answer exactly these questions. You'll also get real-world input from other RDs who've been there.
It's a much richer answer than an email back-and-forth, and your question helps the whole community.
Ask in the Community βAccount Requests
Need to make a change to your account? Select the relevant option below. Our team responds within 1β2 business days.
Pause policy: You can pause your membership for up to 3 months over the lifetime of your account. Your pause must be requested at least 72 hours before your next billing date. After your pause ends, billing and access restart automatically. Only one pause is available per account β so use it when you need it most!
Before you go: If cost or timing is the issue, you may be able to pause your membership for up to 3 months instead of cancelling β and keep your current rate. If you'd still like to cancel, fill in the form below. Your access continues until the end of your current billing cycle.
Receipts: Most members can download receipts from their account under Profile β Purchase History β View All.
Update Payment Method: Most members can update their payment method in Profile β Purchase History β click the ellipses (β¦) β Update Card.
If your billing was set up before our website change (some legacy members), your receipts and billing information won't appear there β fill in the form below and we'll help you!
Update Payment Method: Most members can update their payment method in Profile β Purchase History β click the ellipses (β¦) β Update Card.
If your billing was set up before our website change (some legacy members), your receipts and billing information won't appear there β fill in the form below and we'll help you!
Try self-serve first: Most members can update their payment method in Profile β Purchase History β β¦ β Update Card. If you're a legacy member or the self-serve option isn't working, fill in the form below and we'll send you the right link for your account.
Try these first β they fix most login issues:
- Clear your browser cache and cookies, then try again
- Try a different browser (Chrome works best with DSC)
- Use the Forgot Password link on the login page
- Check which email you used to sign up β if you joined the free Starter Kit first and then upgraded, you may have two accounts under different emails. Make sure you're logging in with the email you used when you purchased your paid membership.
- Disable any VPN or ad blocker temporarily and try again
Still stuck? Fill in the form below and our team will get you sorted within 1 business day.
Upgrading? You only pay the price difference β not the full price. Downgrading? We cannot process a prorated refund for downgrades. You'll retain access to the higher tier until your next billing cycle. Fill in the form below and we'll take care of it.
Don't see a resource you think should exist? Request it here! Have feedback about a resource? Send it in and we'll review it. This is how we grow β through direct member feedback and requests.
Not sure if DSC is right for you? You can also explore for free first β join the free DSC Starter Kit (no credit card required) to browse 5 sample handouts and the community before committing. Or fill in the form below and we'll set up a quick call to walk you through everything.
Group pricing is available for teams of 4 or more and is tiered based on group size. Each person gets their own individual login and full access. Submit the form below to receive our group pricing guide.
Still need support?
Can't find what you're looking for or have a different question? Our team is always happy to help directly!
